In my campaigns class, the capstone to my educational endeavors at the U of M, we have been assigned Metrotransit's
Northstar Commuter Rail as our client. For those unaware, NCR will be a commuter rail line (Note, NOT an LRT like the Hiawatha Line) connecting Big Lake, Elk River, Coon Rapids, and Anoka with downtown Minneapolis. The line will lease existing rail tracks from Burlington Northern/Sante Fe railroads and will make 5 trips from BL to MPLS in the morning, and 5 return trips from MPLS to BL in the evening with 1 trip in the opposite direction during each AM and PM.
The assignment is to plan a 6 month integrated marketing campaign which will introduce the service to the public. Ok, cool. New product intro. Opportunity for fresh ideas.
Issue: $750,000 virtual budget (and even less than that in real life)
Damn.
First of all, our team has been having trouble coming up with strategy. There are so many benefits to the NCR (time savings, $$ savings, green living, etc). After interviewing people who fit the demo of the target riders, it did become apparent that "time" was the most valuable of these commodities. But even that did not seem compelling. One man said, "I'd rather just sit in my car, turn on some music, and zone out. Not have to deal with other people's chatter or the inflexibility of public transport. Want to be on my own."
Huh. This is a problem. American car culture is a pretty strong competitive force. People like their cars, and even though gas is going up, up, and up, people like their cars.
The other issue is the inflexibility of the NCR. The schedule is very limited, meaning, people will have to modify their schedules w/ regard to the train schedules. People don't like to be told what to do. hmm...
The one thing we did realize that NCR has going for it is the fact that commuting generally sucks. My group member Joe and I found that out first hand when we drove the commute from Elk River to Minneapolis at 8:15 in the morning on a crappy snowy day. It took over an hour, compared to the 35 mins that the NCR would take. NCR requires:
-no attention required on the part of the rider
-bathrooms available
-pay not attention to weather, NCR is unaffected (seems like it would be important in MN)
-no traffic in one of the most congested parts of the Metro
-workspace available if you want it
-saves time and $$
Basically, it does the job of the car without all the hassle. We have deemed it the opposite of your traditional commute where your traditional commute is like your mooch friend who constantly makes you lend him money, help him with annoying favors, be his wingman at the bar, and never returns the favor. The NCR is like a helpful friend who tells you about the deals in town, shortcuts from point a to point b, says he'll drive if you have work to do, etc.
Car = mooch friend
NCR = best friend.
This led me to remember the Ted case study that I read about in
Juicing the Orange
(see part 2.)
